This is an entry-level to mid-level position responsible for ensuring clinician-based customer support. The selected candidate will provide detailed support to clinicians and their support staff for the EHR software (patient management), telemedicine, reputation management software (patient experience), and medical credentialing. The candidate will identify and report on a wide variety of hardware, software, and mainframe access issues. Additionally, the individual will dispatch all vendor hardware tickets as established by previously defined priority levels.

Docs Med Notes realizes that our success as an organization is dependent upon our people. We seek aggressive, successful and detail-oriented individuals. If you are motivated by a lucrative compensation package, including paid vacations and medical/dental insurance, please apply today. We will contact those who are qualified to set up an in person interview with one of our HR managers. All qualified candidates will be contacted directly within a few days.

DUTIES AND RESPONSIBILITIES

• Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
• Meets or exceeds departmental quality and service standards.
• Works overtime as needed.
• Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadline appropriately.
• Makes routine and non-routine decisions under close supervision, applying limited discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures/guidelines.
• Performs task by applying core knowledge obtained from the role and acquires increasingly more knowledge to apply in the role.
• Provides training and orientation to new users.
• Applies core knowledge obtained for the role to ensure the proper day-to-day operation of technology applications and equipment.
• Escalates network, application and telecommunication issues to maintain the highest level of system availability for the business.
• Maintains equipment inventory as required at each location supported. Orders, configures, maintains and returns all leased PC equipment in a timely manner.
• Performs Move, Add and Change activity at assigned office locations.
• Promptly opens tickets, checks and logs all calls on support activity and resolution in the incident management system.
• Provides basic second level support for VPN connected client to site and site to site connections.
• Provides support to employees or internal customers in resolving escalated technology issues in a timely fashion.
• Provides routine telephone, remote and on-site support to users.
• Escalates technology problems when necessary providing a consistent model for support across the enterprise.
• Responds to, diagnoses and resolves problems and tickets that are assigned via the Service Desk or directly from the user community. Includes routine problem recognition, research, isolation and resolution.
• Supports back office servers and systems including mobile devices and OSD process for imaging of computers.
• Communicates effectively and provides customer service to internal customers, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet those needs on routine work independently.

ADDITIONAL POSITION RESPONSIBILITIES

• Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures.
• Remains current in profession and industry trends.
• Makes a positive contribution as demonstrated by: - Making suggestions for improvement - Learning new skills, procedures and processes
• Performs other duties as required.

EDUCATION AND EXPERIENCE

• High School diploma or GED or minimum Associate’s Degree in lieu of required experience. (Minimum Required)
• 2 - 3+ Years of experience in direct end user and server support including Microsoft systems and support. (Required)

Job Hours: Monday – Friday, 9am to 5pm

By applying, you agree to be contacted by an HR representative and receive updates via text and phone about your application.

Job Type: Full-time

Salary: Negotiable

License:

• None

Job distance:

• Location: New York, NY (Preferred)

At Docs Med Notes we are seeking a qualified office administrator who will be responsible for our busy, provider-focused office. This individual will need to be a reliable, well-organized office administrator who can handle day-to-day operations with a focus on efficiency and time management. He or she will be responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control, office staff supervision, and task delegation. We're looking for an energetic professional who doesn't mind wearing multiple hats.

Docs Med Notes realizes that our success as an organization is dependent upon our people. We seek aggressive, successful and detail-oriented individuals. If you are motivated by a lucrative compensation package, including paid vacations and medical/dental insurance, please apply today. We will contact those who are qualified to set up an in person interview with one of our HR managers. All qualified candidates will be contacted directly within a few days.

Qualifications

• Associate degree required (B.A. or B.S. preferred).
• 2+ years of office administrator experience.
• Experience with scheduling, budgeting, and payroll.
• Supply management experience.
• Excellent written and verbal communication skills.
• Comfort with a fast-paced environment.
• A strong level of emotional intelligence, communication, time-management and negotiation skills.
• Deadline and detail-oriented.
• Must be authorized to be employed in the United States.
• Must have strong computer skills in data entry, and knowledge of Microsoft Office (Quicken experience a plus).
• Be able to communicate professionally with providers and staff.
• Be able to work both independently and as an active member of the team.

Job Hours: Monday - Friday, 9am to 5pm

By applying, you agree to be contacted by an HR representative and receive updates via text and phone about your application.

Job Type: Full-time

Salary: Negotiable

License:

• None

Job distance:

• Location: New York, NY (Preferred)

At Docs Med Notes we are seeking qualified medical coders & billers who will be responsible for processing patient accounts for our various clinician practices. This individual must have worked in medical billing for at least 12 months and have a strong background in a clinic setting. The successful applicant will work on a number of tasks requiring data analysis, in-depth evaluation and exercising judgement within the appropriate scope of practice. This individual should have experience with inpatient billing, outpatient billing, and workers comp.

Docs Med Notes realizes that our success as an organization is dependent upon our people. We seek aggressive, successful and detail-oriented individuals. If you are motivated by a lucrative compensation package, including paid vacations and medical/dental insurance, please apply today. We will contact those who are qualified to set up an in person interview with one of our HR managers. All qualified candidates will be contacted directly within a few days.

Qualifications

• High school diploma (advanced degree preferred).
• Medical coding/billing certification from an accredited institution. (AHIMA or AAPC)
• 1+ year of coding experience.
• Ambulatory surgery center (ACS) experience preferred.
• A strong level of emotional intelligence, communication, time-management and negotiation skills.
• Deadline and detail-oriented.
• Medicare/Medicaid/ Managed care experience preferred.
• Must be authorized to be employed in the United States.
• Must have strong computer skills in data entry, and knowledge of Microsoft Office.
• Have experience with electronic medical records/payment management software.
• Be able to communicate professionally with providers and staff.
• Be able to work both independently and as an active member of the team.

Job Hours: Monday - Friday, 9am to 5pm

By applying, you agree to be contacted by an HR representative and receive updates via text and phone about your application.

Job Type: Full-time

Salary: $30,000.00 to $60,000.00 /year

Experience:

• coding: 1 year (Required)
• billing: 1 year (Required)
• EHRs/EMRs: 1 year (Required)
• Medicare/Medicaid/ Managed care: 1 year (Preferred)

License:

• Medical coding/billing certification (AHIMA or AAPC) (Required)

Job distance:

• Location: New York, NY (Preferred)